[Notice] Submitting Web Inquiry to AhnLab ASK
ASK (AhnLab Technical Support & Knowledgebase) provides various communication channels for customers, including phone, email, chat, and web inquiry.
This article describes how to submit a web inquiry.
To Submit an Inquiry
1. Log in to AhnLab ASK. The login information is linked with AhnLab.com.
2. Click [Submit a request] at the top right side of the page.
3. Select a inquiry method from the drop down menu. If the attachment file exceeds 50 MB, please select the ‘inquire with a large file attached.’ option.
4. Fill out the following fields.
4-1. Select the type of inquiry.
| I have questions about.. | Inquiry |
|---|---|
| ASTx |
Inquiry regarding AhnLab Safe Transaction product |
| purchase and renewal | Inquiry regarding purchases and renewals |
|
personal or small business |
Inquiry regarding personal and small business products such as the Office Security product family, V3 Lite, V3 365 Clinic and others. |
| Endpoint Security products |
Technical support request for endpoint security products such as EPP, EMS, V3 IS, V3 ES and others. |
| Network Security porducts |
Inquiry regarding network security products such as TrusGuard. |
| membership | Inquiry regarding AhnLab.com membership registration and updating registered information. |
| complaint or request for improvement | Suggestions |
| question or request not listed above | - |
4-2. Write a brief summary of the inquiry in the subject.
4-3. Write the details about the inquiry in the description.
- When inquiring about an error, please specify the exact name of the product, as well as the detailed error symptoms you are experiencing.
4-4. Attachment File
- If the attachment file exceeds 50 MB, please select the ‘inquire with a large file attached.’ option.
- When inquiring about a product error, please collect and attach the AhnReport.