1. Summary

If a problem occurs in your system, download Diagnostic Report to request AhnLab. for analysis to identify the cause.

2. Contents

To download the Diagnostic Report.

1) Click Management on the top > Select System >Diagnostic Report from the menu on the left.

2) Enter a Password and click Export.

3) <Export System Diagnostic Report> appears. Click [Download] to download the report you have already created, or click Export to create a new report and export it.

4) Troubleshooting.enc will be downloaded to temporary download path of your PC.

5) Send the troubleshooting.enc file and the password to AhnLab support team.

※ Troubleshooting.enc file is encrypted, so you need a password to check the file content. If you forget the password, you will not be able to view the Diagnostic Report.