AhnReport is a report file that automatically collects system information and log files related to AhnLab products.

When a product error occurs, collect and deliver this file to us. It will help us diagnose the symptoms more quickly and accurately.

The collected information is used only for resolving issues, and is not disclosed without permission.

This article describes how to collect AhnReport in a Windows environment with debug log enabled.

To Run AhnReport

Download the AhnReport file from the link below and then run it.

• [Download AhnRpt.exe]

To use the latest version of AhnReport, we recommend downloading and running the file again. But if there is an issue with downloading or moving the file, you can also run the AhnRpt.exe file in the V3 installation path.

The default installation path by V3 product is as follows.

To Enable Debug Log

1. Click [Tools] menu at the top of AhnReport, and check all of the 'Debug Tracking' items.

2. On systems that can be rebooted, please reboot the PC after enabling the debug tracking options.

※ Ensure that the debug tracking options are not disabled when closing AhnReport.

To Reproduce Symptom

Use the PC with debug tracking enabled to reproduce the error symptom.

Make sure to record the date and time of the error occurrence as a reference when reviewing the logs.

To Save AhnReport

1. If the error has been reproduced, run AhnReport again and select [Report Product Error] at the top.

2. When the user agreement window appears, click [I agree].

3. Enter the error symptoms in the ‘Description’ box and check all of the items under [Collected Files].

※ Provide all of the details about the experienced symptoms.

4. If there are any image files capturing the error, or any other files to attach as reference, select [Add files...] to attach them.

5. When the input is completed, click [Save].

6. In the [Save As] window, specify a random location and file name to save the file, and then click [Save].

7. Once the ‘Task Complete’ message is displayed, click ‘OK’ and uncheck all of the ‘Debug Tracking’ options from step 3 and then close AhnReport.

※ If you do not uncheck the options, logs may continue to accumulate and take up a lot of disk space.

※ When the tracking options are disabled, all of the log files that were created are automatically deleted as well.

If you follow the steps above, the AhnReport results file will be saved in the form of a compressed file with .arc extension.

Please attach this file with the report.