AhnReport is a report file that automatically collects system information and log files related to AhnLab products.

When a product error occurs, collect and deliver this file to us. It will help us diagnose the symptoms more quickly and accurately.

The collected information is used only for resolving issues, and is not disclosed without permission.

This article describes how to collect AhnReport in a Windows environment.

To Run AhnReport

Download the AhnReport file from the link below and then run it.

• [Download AhnRpt.exe]

To use the latest version of AhnReport, we recommend downloading and running the file again. But if there is an issue with downloading or moving the file, you can also run the AhnRpt.exe file in the V3 installation path.

The default installation path by V3 product is as follows.

Report Product Error

1. Once AhnReport runs successfully,select [Report Product Error]at the top menu.

2. When the user agreement window appears, click [I agree].

3. When the ‘Report Product Error’ window appears after the agreement, enter the error symptoms in the ‘Description’ box and check all of the items under [Collected Files].

※ Provide all of the details about the experienced symptoms.

4. If there are any image files capturing the error, or any other files to attach as reference, select [Add files...] to attach them.

5. After attaching files and completing everything, click [Save].

6. In the [Save As] window, specify a random location and file name to save the file, and then click [Save].

7. It may take a few minutes for the file to be saved. Please wait until the task is completed.

8. Once the ‘Task Complete’ message is displayed, click ‘OK’ and close AhnReport.

If you follow the steps above, the AhnReport results file will be saved in the form of a compressed file with .arc extension.

Please attach this file with the report.