[LOG] AhnReport Collection - AhnReport for Mac
AhnReport is a report file that automatically collects system information and log files related to AhnLab products.
When a product error occurs, collect and deliver this file to us. It will help us diagnose the symptoms more quickly and accurately.
The collected information is used only for resolving issues, and is not disclosed without permission.
This article describes how to collect AhnReport in a macOS environment.
To Collect AhnReport for Mac
1. Click [Download AhnReport for Mac] to download and then run the file.
2. Once AhnReport runs successfully, check ‘Debug log of entire products’ and then click [Collect].
3. When the user agreement window appears, click [Agree].
When the access request window appears, enter the Mac system Password.
4. When the Full Disk Access Permission window appears, click ‘Open [Full Disk Access]’ to allow full disk access for AhnReport.
※ AhnReport may restart after allowing the access.
5. Select the path to save the file and then click [Save].
6. Once the report is saved, click ‘OK'.
If you follow the steps above, the AhnReport file will be saved in the form of a compressed file with .arc extension.