[VMAC] V3 for Mac Real-Time Scan Does Not Turn On After Installation, Even When the Fix Button Is Clicked.
If you have tried Fix in V3 for Mac but are still unable to enable real-time scanning, one of the following may be causing the issue:
- Full Disk Access has not been granted.
- System software has not been allowed.
Please follow the steps below to resolve the issue.
Grant Full Disk Access
Please refer to the following FAQ.
Allow System Software
Fix in macOS 13 or macOS 14
1. Click See how to fix in the pop-up displayed in V3 when Fix fails.
2. When the guide window appears, click Open System Settings in STEP 1.
3. Proceed with allowing the system software in STEP 2. Check that Security & Privacy tab is selected and scroll down until
4. you see Security, and click Allow. If you see Details...,click it and select AhnESApp.app and TobeyNEApp.app.
5. When the <Allow System Software Permission> appears, click OK to complete the settings
If "Failed to enable Real-time Scan" appears again
1. Click See how to fix.
2. When the guide window appears, click Select [Privacy] tab.
3. Go to Security & Privacy tab and select Full Disk Access on the left. Turn on the toggle button next to v3medic, v3svc,and AhnES.
4. Once you have allowed both system software and Full Disk Access, the product will work properly. Click OK.
Fix in macOS 15 or later
1. Click See how to fix in the pop-up displayed in V3 when Fix fails.
2. When the guide window appears, click Open [Login Items & Extensions].
3. Select Endpoint Security Extension in System Preferences > General > Login Items & Extensions. Turn on the toggle button next to AhnESApp.
4. When <Allow Extension Permission> appears, click OK to complete the settings.
If "Failed to enable Real-time Scan" appears again
1. Click See how to fix.
2. When the guide window appears, click Select [Privacy] tab.
3. Go to Security & Privacy tab and select Full Disk Access on the left. Turn on the toggle button () next to v3medic, v3svc,and AhnES.
4. Once you have allowed both system software and Full Disk Access, the product will work properly. Click OK.