If the 0x6bb0000 error occurs during V3 product authentication, please check the information below.

Cause

In an online environment where V3 is installed independently without a management product such as EPP, V3 authenticates the product by communicating directly with AhnLab's authentication server.

In some environments where network firewalls are in place, particularly environments where SSL Inspection is applied (environments where an SSL Proxy is applied), an error may occur when the AhnLab authentication server verifies the authentication data sent by the product.

Check the cases below and try the corresponding actions.

1. The PC's time differs from the current time

The 0x6bb0000 error may occur if the PC's time differs from the current time.

Change the PC's time to the current time, then try authentication again.

2. The environment uses an SSL Inspection device

How to check whether SSL Inspection is applied

1) First, access the URL below from the PC where the 0x6bb0000 error occurs.

• https://gactivation.ahnlab.com/

2) When the site opens, click the certificate details.

3) Check whether the issuing authority (issuer) information is AhnLab, as shown below.

If information other than AhnLab is displayed, the environment is subject to this issue. Check the action below.

Action

Exclude the URLs below from SSL Inspection devices, such as network firewalls.

• Authentication service domain: gactivation.ahnlab.com
• Update service domain: gupdate.ahnlab.com