Error Cause

Error Code 10311

This error may occur when the service restart fails due to failure to terminate the V3 process properly during update.

Failure to terminate a process can be caused by various reasons, including temporary increased PC usage, system errors, or the influence of third-party processes.

Error Code 122

This error may occur when attempting to update while the V3 service failed to run properly.

It could occur if the update is reattempted while the service failed to start properly after error 10311 occurred.

Action

Reboot your PC to force a restart of any process that failed to terminate.

When rebooting the PC, you must use the [Restart] button.

The error could persist because the background processes may not restart when rebooting after a [Shut down].

To Request the Technical Support

If the problem is not resolved with the recommended actions or the same error occurs repeatedly and you need to analyze the cause, collect AhnReports and the process dump file while the symptoms are reproduced, and submit an inquiry.

• [LOG] AhnReport Collection - Debug Log
• [LOG] Collecting Process Dump with AhnReport
  
  • Process Dump Collection Target: ASDSvc.exe in the V3 installation path

Additional log collection may be requested depending on the result of the initial analysis.